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SHIPPING, RETURNS & EXCHANGE

Exchange Policy

Store Credit:

If you have an item, you wish to send back to change the size or colour please send your item/s back to the address listed below after contacting us on info@ivyloveltd.com

You have one week from the day you receive your package to contact our customer care team to have the parcel shipped back within this time frame. 

  • See more information below on sending your items back to us

  • Sale items will not be accepted for return, exchange, or credit note. 

Once your item has been received back to us it will be processed and a store credit will be issued to the value of your return.
You can then use this credit to re purchase in a new size that you desire.

 

Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return is received. 

How to use the store credit :

The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order. 

You have 7 calendar days to return an item from the date you received it if your item are faulty.

Ivy Love do not offer refunds due to change of mind. 

Ivy Love will only offer a refund if an item is faulty beyond repair.  

To return an item please email us info@ivyloveltd.com to let us know you are sending your item back. 

To return address:

- please email info@ivyloveltd.com to receive the return address

- please ensure all garments are returned in original condition, unworn, unaltered, unwashed. Along with all original tags attached.

Important:

Allow 72 hours for a reply within our business hours. To be eligible for an exchange/refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging upon return. 

Your item needs to have the receipt or proof of purchase enclosed inside stating your order number.

If you find an item to be faulty upon its arrival, do not use or wear the item as this will void its ability to be returned. Please email us (info@ivyloveltd.com) with evidence of the perceived fault and we will arrange for its return.  

Postage:

Ivy Love do not cover the return postage costs. Return postage costs will be at the buyer’s expense. 

We recommend using a service that allows tracking. We also recommend that you use a service that allows you to track the item. Ensuring you take note of the tracking number.

Ivy Love are in no way liable/ responsible or accountable for the loss of garments being returned.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refund:

In the event a refund must be processed, the funds must be refunded back to the original card/form of payment. 

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